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Frequently Asked Questions


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Account:

I want to send my order to a different country from where I want to be invoiced, what should I do?

I want to change some details about my account, what is the process?

I can’t access my account, what can I do?

 

Payment:

What are the various payment solutions available?

How are the payment secured?

I am a company, can I pay without tax?

I am a company and I want to buy large quantities, can I get a special price?

I made a payment, and I haven’t been charge yet, is my order still valid?

I want an invoice with a different currency is it possible?

My order has been cancel, what’s the reason?

 

Delivery:

My order is showing as shipped more than one week ago, and I haven’t received anything. What should I do?

What is the price of a delivery?

Where can I follow my shipping?

What is the usual delivery time?

I haven’t received my order yet, can I change my delivery date?

I haven’t received my order yet, can I change my delivery address?

I have received my order but something is missing, what should I do?

I have received my order, but something doesn’t match with it, what should I do?

I have received my order but something is damaged, what should I do?

I received my order after the estimated date, what can I do?

I want to send my order to a country that none of your websites deliver. What can I do?

 

Documents:

I need a duplicate of my invoice, what can I do?

I lost my warranty; can I get a copy of it?

I lost my user guides, where can I get a copy?

 

Products:

My camera is not working anymore, what should I do?

What is the standard warranty duration?

What is meant by ‘Refurbished’?

I have some difficulties to use my items even after reading the user guide; do you have any specific assistance?

Where can I download new firmware, updates etc. for my device?

How to contact technical assistance?

 

Order tracking and others questions:

What are the conditions if I want to return my order?

I want to return my order, what should I do?

What is the time limit in order to ask for a refund or exchange?

Where can I follow the processing of my order?

I have an order in process can I cancel it?

I have an order in process but there is an error, what can I do?

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