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Returns procedure:

If you want to return a good you have bought on our website, you have 14 days following the delivery date to return it:

Follow the process bellow:

  1. On the webshop go into “my account”
  2. Inside your account  go to “product returns” and click on “request a new product return”
  3. Select the order you wish to return
  4. Select the product(s) to return, the quantity and the purpose of the return (product defaults  or cancelation) insert a comment then click on “send  the request” 

 

Once we have validated the product return request (only if the request fit our general selling condition policy) you will received an email including:

-          The transporter name and contacts information

-          The return label to insert inside the return parcel with the good into its original packaging (we won’t accept any other packing)

-          The shipping label to paste on the parcel

 

Once you received this email you can start getting your shipment ready and contact the transporter and get a collection appointment.

After dispatching, you will be able to follow the delivery steps until we received it in our warehouse. To follow the steps use the tracking numbers set on the delivery label and connect to the transporter website.

Once we received the parcel, we will inspect it. If everything fit our policy we will proceed to your refund (using the same payment method you had chosen for you order) within a delay of 5 working days

All through the process, you can follow the status inside your account in the return product section

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